Help & Support Search

How TDS approaches damage disputes

Key principles in our approach to damage.

How to use the deposit deductions template

TDS has produced an editable PDF of the template which means that you can type your responses directly into the form and save this as your own document. Once it has been agreed it can be sent to your tenants...

Statistical Briefing - UK Tenancy Deposit Statistics 2017-18

This briefing contains key statistics on tenancy deposit protection issues in England, Wales, Scotland and Northern Ireland.

How to request repayment of the deposit (landlords and letting agents)

A screen-by-screen guide to the repayment process.

TDS Code of Recommended Practice FAQs

Frequently asked questions for the TDS Code of Recommended Practice.

Suggested clause for use in Assured Shorthold Tenancy agreement

TDS Custodial does not insist that particular clauses are included in the tenancy agreement but to be helpful we offer landlords and agents some guidance on what to include. 

Guidance to completing your statutory declaration

If you have requested repayment of the deposit through TDS Custodial and the other party has not responded, you must complete a statutory declaration before we can release the deposit to you.

Adjudication Digest July 2018 - Rent

This month's digest looks at a case where the landlord claimed the full deposit, for rent arrears, challenging the validity of the notice served by the tenant.

How TDS approaches redecoration disputes

Key principles in our approach to redecoration.

Complaints procedure

The service we provide our customers is important to us and we work hard to ensure that the service you received from TDS is of a high standard.
However, we would like to hear from you if you are...

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