Contact us

If you are experiencing problems requesting repayment of the deposit, or raising a dispute, please read this document before contacting us:

 Go to tenant  guide      Go to landlord guide

If you are a tenant, and wish to set up your online account, request an activation link or to reset your password, please enter your email address (which is your username) here:

Set up/access account

General post:

TDS Custodial
Unit 1, The Progression Centre
42 Mark Road
Hemel Hempstead
HP2 7DW

Disputes documentation:

We have a powerful online evidence portal which is the easiest and quickest way of submitting your evidence. You can access this through your online account. You can also view the other party's evidence via the portal. 

Should you prefer to submit paper documents, please post to:

TDS Custodial
PO Box 613
Eastleigh
SO50 0JJ

Email: info@tenancydepositscheme.com

Telephone: 0300 037 1001

It would be helpful if you could include the following information with your enquiry:

  • Your full name
  • Whether you are the landlord, agent or tenant
  • The tenancy address to which the deposit relates
  • The Tenancy ID (i.e. EW123456)
  • Your email address
  • Your mobile telephone number