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What if the agent or landlord doesn't respond to the repayment request? (Custodial scheme only)

When a correctly completed repayment request is submitted, TDS Custodial will contact the other party to the tenancy agreement and ask them to respond within 30 working days, indicating whether they:

agree the proposed allocation of the deposit;

Is my deposit protected by the Tenancy Deposit Scheme?

Insured  protection If your landlord or agent holds your deposit, your deposit may be protected with our Insured scheme. Please go to  TDS Insured  for information about our  Insured  scheme. You will have a reference number in the format 7sgjw2...

What is the absent party repayment procedure?

If TDS holds your deposit it is protected using our  custodial scheme.  The following information will apply.
If one of the parties cannot be contacted at the end of the tenancy, or will not respond when contacted, the other may...

How does TDS actually protect deposits?

Insured protection:  The landlord or agent holds the deposit and we have insurance covering it. If the landlord or agent fails to pay money that they owe, we can refund the tenant and claim it from our insurance. We pursue...

How does TDS protect my deposit?

Insured protection :  The agent or landlord holds the deposit and we have insurance covering it. If the agent or landlord fails to pay money that they owe, we can refund the tenant and claim it from our insurance. We pursue them...

TDS holds my deposit. How do I get my deposit back?

Please note that if your landlord or agent holds your deposit, your deposit may be protected with our Insured scheme. Please go to  TDS Insured  for information about our Insured scheme. You will have a reference number in the format...

What is prescribed information?

When your deposit is protected your landlord or agent must give you written details of your protection and a leaflet explaining how the scheme works. This is prescribed information. It must be issued within 30 days of receiving the deposit.

Do holding deposits need to be protected?

No. A holding deposit is just used to reserve a property which you want to rent and is not held against the tenancy agreement. For convenience your agent might keep the holding deposit to use as the tenancy deposit. 

Do 'pet deposits' need to be protected?

Yes. If you have a pet and your landlord asks for an extra deposit it must be protected.

When did the tenancy deposit protection schemes start?

Deposit protection law came into force on 6 April 2007. 
TDS has operated an insured scheme since then.
TDS Custodial launched on 1st April 2016. You can find out more about the different types of scheme here .

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