Search

Help & Support Search

What are the TDS rules?

Users of the TDS must follow our scheme rules. Download a PDF of TDS Scheme Rules  here . 

What do I need to do when I receive a tenancy deposit?

Within 30 days of receipt you must register the deposit in an approved scheme such as TDS. Within 30 days of receipt you must provide the tenant with details of the protection, called prescribed information, and TDS scheme leaflet 'What is tenancy...

What is prescribed information?

It is written details of the deposit protection, including an information leaflet from the scheme, which must be given to the tenant within 30 days of the landlord or agent receiving the deposit. 
When protecting online, a form with prescribed...

Making changes in your account

How to amend deposit details.

What permissions do different kinds of user have in a letting agent account?

Your online account will have the following features.
If you are a letting agent you can perform different tasks in your company's account depending on your user profile.
Here is a table of the different the different user...

Scheme Leaflet - An advisory leaflet for landlords and tenants

The landlord is required to issue Prescribed Information, along with the Scheme Leaflet, to the tenant(s) and any relevant person(s) within 30 days of receiving the deposit. This is the Scheme Leaflet.
The Prescribed Information template can be found further...

TDS Custodial scheme rules

Our scheme rules are available here.

How to present your case

Tips on presenting your claim clearly.

When cleaners don't clean

In this month’s issue of the digest, we look at an adjudicator’s approach to outstanding cleaning at the end of the tenancy.

England & Wales Statistical Briefing 2017-18

This briefing contains key statistics on tenancy deposit protection issues in England and Wales.

Page 4 of 9

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9