Help & Support Search

How does TDS actually protect deposits?

Insured protection:  The landlord or agent holds the deposit and we have insurance covering it. If the landlord or agent fails to pay money that they owe, we can refund the tenant and claim it from our insurance. We pursue...

What do I need to do when I receive a tenancy deposit?

Within 30 days of receipt you must register the deposit in an approved scheme such as TDS. Within 30 days of receipt you must provide the tenant with details of the protection, called prescribed information, and TDS scheme leaflet 'What is tenancy...

What is prescribed information?

It is written details of the deposit protection, including an information leaflet from the scheme, which must be given to the tenant within 30 days of the landlord or agent receiving the deposit. 
When protecting online, a form with prescribed...

Making changes in your account

How to amend deposit details.

What permissions do different kinds of user have in a letting agent account?

Your online account will have the following features.
If you are a letting agent you can perform different tasks in your company's account depending on your user profile.
Here is a table of the different the different user...

What a difference a day makes...

In this month’s issue of the Adjudication Digest, we look at a case where a landlord claimed for expenses following the tenants leaving the property a day late.

Annual Review 2017-18

Our latest Annual Review contains statistics on deposit protection and dispute resolution, providing specific data for both our Insured scheme and Custodial scheme, as well as TDS Northern Ireland and SafeDeposits Scotland. The Annual Review also contains our performance statistics...

How TDS Delivers An Impartial Dispute Resolution Service

Guidance on how TDS makes adjudication decisions.

TDS Code of Recommended Practice Booklet

An easy to understand statement of the "best practice" requirements we would expect TDS members to follow in their dealings with tenancies and deposits.

TDS Custodial scheme rules

Our scheme rules are available here.

Page 4 of 8

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8