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TDS Custodial scheme rules

Our scheme rules are available here.

Step-by-step guide: How to request repayment of the deposit (tenants)

A screen-by-screen guide to the repayment process.

How TDS Delivers An Impartial Dispute Resolution Service

Guidance on how TDS makes adjudication decisions.

TDS Code of Recommended Practice Booklet

An easy to understand statement of the "best practice" requirements we would expect TDS members to follow in their dealings with tenancies and deposits.

What a difference a day makes...

In this month’s issue of the Adjudication Digest, we look at a case where a landlord claimed for expenses following the tenants leaving the property a day late.

Annual Review 2017-18

Our latest Annual Review contains statistics on deposit protection and dispute resolution, providing specific data for both our Insured scheme and Custodial scheme, as well as TDS Northern Ireland and SafeDeposits Scotland. The Annual Review also contains our performance statistics...

Prescribed information template

Prescribed information must be given to the tenant and any relevant persons within 30 days of receipt of the deposit, along with our scheme leaflet, above. You can use our prescribed information template, here.

When cleaners don't clean

In this month’s issue of the digest, we look at an adjudicator’s approach to outstanding cleaning at the end of the tenancy.

Antique damage

The Adjudication Digest takes a recent decision by a TDS Adjudicator and sets out the reasoning behind the decision. The aim of these Digest reports is to help tenants, landlords and agents better understand how we make our adjudication decisions....

How TDS approaches cleaning disputes

Key principles in our approach to cleaning.

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