At TDS, we aim to provide a first class service to all users of the scheme.

The service we provide our customers is important to us and we work hard to ensure that the service you received from TDS is of a high standard.

However, we would like to hear from you if you are not happy with the way in which we have dealt with a case or if you are dissatisfied with the service we have provided.

The document below sets out our complaints procedure and how you can raise a complaint.

TDS complaints procedure

Our policy on unacceptable behaviour by customers

How TDS Delivers An Impartial Dispute Resolution Service


Complaints Management System