Tagged 'scheme' RSS feed

#News: TDS awarded Customer Service Excellence accreditation

Debbie Davies | 15 August 2018

Debbie Davies, Assistant Director of Business Development at Tenancy Deposit Scheme (TDS), announces the company being awarded Customer Service Excellence accreditation and outlines its ongoing commitment to customer service levels.

#ExpertView: Why Tenancy Deposit Protection needs to stay

| 14 August 2018

TDS Chief Executive Steve Harriott sets out the case for maintaining the existing model of tenancy deposit protection.

#AskTDS: "How does TDS engage with landlords and agents?"

| 13 August 2018

TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week, John King, Director of Customer Service at Tenancy Deposit Scheme (TDS) answers an agent’s question: "How does TDS engage with landlords and agents?"

#ExpertView: Meet the TDS team

Debbie Davies | 8 August 2018

Tenancy Deposit Scheme (TDS) has a team of dedicated customer service professionals on hand to provide support to landlords, agents and tenants. In this week’s #ExpertView blog, Debbie Davies, TDS’ Assistant Director of Business Development, introduces some of the team.

#AskTDS: "What makes TDS different?"

| 3 August 2018

TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week Patrick Kidney, Business Development Executive at Tenancy Deposit Scheme (TDS) answers an agent’s question: "What makes TDS different?"

#ExpertView: Why customer service is important to TDS

| 31 July 2018

In this week’s #ExpertView, our new Head of Customer Experiences, Louise Walton outlines why customer service is important to TDS (Tenancy Deposit Scheme) and what TDS is doing to improve further.

#ExpertView: TDS’ commitment to customer service through technology

| 26 July 2018

In this week’s #ExpertView blog, Alex Hillier, Interim Head of Technology at Tenancy Deposit Scheme (TDS) outlines the importance of customer service and technology at TDS.

#AskTDS: Is the agent allowed to carry out the check-out inspection?

| 20 July 2018

In this week’s #AskTDS, Michael Morgan, Director of Dispute Resolution at Tenancy Deposit Scheme (TDS) answers a tenant’s question; “Is the agent allowed to carry out the check-out inspection?”

#ExpertView: Landlord Legal Changes in 2018 - Rent Repayment Orders

| 17 July 2018

In this week’s #ExpertView, Tessa Shepperson of Landlord Law discusses Rent Repayment Orders and the recent changes which can affect landlords and tenants.

#AskTDS: “I am taking over management from my letting agent, how do I transfer the deposit protection from the agent to myself?”

| 13 July 2018

On Fridays, we answer your deposit-related queries and this week, Patrick Kidney, Business Development Executive, at Tenancy Deposit Scheme (TDS) answers a landlord’s question: “I am taking over the management of my property from my letting agent, how do I transfer the deposit protection from the agent to myself?”

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