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#ExpertView: What is Letterbox?

Debbie Davies | 13 November 2018

In this week’s #ExpertView, our Assistant Director of Business Development, Debbie Davies takes a look inside the latest edition of TDS’s magazine, Letterbox.

#ExpertView: Meet the technology team

Debbie Davies | 23 October 2018

In order to provide the best possible level of customer service as well as advice and information to tenants, landlords and agents, TDS ensures that our online systems are of the highest standard.

To achieve this, our technology team works hard to ensure that the service desk, deposit registration system and all other IT operations run smoothly. In today’s #ExpertView blog we meet two members of the team, Nicola Hathaway and Abigail Davis-Fletcher.

#AskTDS: "When I pay my tenancy deposit, who holds the money?"

Debbie Davies | 8 October 2018

In this week’s #AskTDS blog, our Assistant Director of Business Development, Debbie Davies, answers a tenant’s question: “When I pay my tenancy deposit, who holds the money?”

#ExpertView: Meet the TDS Alternative Dispute Resolution (ADR) team

| 25 September 2018

Along with the protection of tenancy deposits, a key role of Tenancy Deposit Scheme (TDS) is to provide free and impartial dispute resolution.

Our Alternative Dispute Resolution (ADR) team work tirelessly with tenants, agents and landlords to compile evidence and cases before they go to adjudication. In today’s #ExpertView blog, we meet two members of the team, Wafaa O’Sullivan and Sarah Gaughran.

#AskTDS: "Why has TDS been shortlisted for the Negotiator Awards?"

Debbie Davies | 21 September 2018

Since the shortlist was announced, Tenancy Deposit Scheme (TDS) has been asked what lead to it being included. In this week’s #AskTDS, Debbie Davies, Assistant Director of Business Development, answers that question.

#ExpertView: Meet the TDS Business Development Team

Debbie Davies | 28 August 2018

Tenancy Deposit Scheme (TDS) has been established since 2003 giving us 15 years’ experience in tenancy deposit protection.  This experience means that our colleagues have a wealth of information on all issues relating to tenancy deposit protection requirements, minimising deposit disputes and the alternative dispute resolution process.

TDS has a dedicated Business Development team who identify how landlords and agents could benefit of using TDS. Here I look at two members of our Business Development team and explore how their roles help our new customers get the most of their membership.

#News: TDS awarded Customer Service Excellence accreditation

Debbie Davies | 15 August 2018

Debbie Davies, Assistant Director of Business Development at Tenancy Deposit Scheme (TDS), announces the company being awarded Customer Service Excellence accreditation and outlines its ongoing commitment to customer service levels.

#ExpertView: Meet the TDS team

Debbie Davies | 8 August 2018

Tenancy Deposit Scheme (TDS) has a team of dedicated customer service professionals on hand to provide support to landlords, agents and tenants. In this week’s #ExpertView blog, Debbie Davies, TDS’ Assistant Director of Business Development, introduces some of the team.

#AskTDS: “What happens if I don’t protect my tenant’s deposit?”

Debbie Davies | 8 June 2018

This week, Debbie Davies, Assistant Director of Business Development at Tenancy Deposit Scheme (TDS), answers landlord’s question; “What happens if I don’t protect my tenant’s deposit?”