Tagged 'customer service' RSS feed

#AskTDS: Why is TDS named in the Sunday Times' 100 Best Not-For-Profit Organisations To Work For

| 1 March 2019

In this week’s #AskTDS, we answer the question, “Why is TDS named in the Sunday Times’ 100 best not-for-profit organisations to work for?”

#ExpertView: How TDS is helping to reduce deposit disputes

| 22 January 2019

The overwhelming majority of tenancies end amicably, but sometimes disputes do happen. In this week’s #ExpertView, TDS Adjudicator Michael Hill explains how TDS is working to prevent disputes.

#ExpertView: New Year tenancy resolutions

| 31 December 2018

New Year’s resolutions are often hard to stick to, but if you’re going to maintain one in 2019, make it our best practice for ending a resolution that could see you receive your full tenancy deposit back in your pocket.

#ExpertView: TDS' CEO, Steve Harriott, looks back at TDS' performance in 2018

| 24 December 2018

As 2018 draws to a close, in this week’s #ExpertView, TDS Chief Executive Officer, Steve Harriott, takes a look back at how TDS performed.

#ExpertView: What is Letterbox?

Debbie Davies | 13 November 2018

In this week’s #ExpertView, our Assistant Director of Business Development, Debbie Davies takes a look inside the latest edition of TDS’s magazine, Letterbox.

#ExpertView: Meet the technology team

Debbie Davies | 23 October 2018

In order to provide the best possible level of customer service as well as advice and information to tenants, landlords and agents, TDS ensures that our online systems are of the highest standard.

To achieve this, our technology team works hard to ensure that the service desk, deposit registration system and all other IT operations run smoothly. In today’s #ExpertView blog we meet two members of the team, Nicola Hathaway and Abigail Davis-Fletcher.

#ExpertView: The tenant’s guide to ending a tenancy

| 9 October 2018

John King, Tenancy Deposit Scheme’s (TDS) Director of Customer Services, gives tenants advice on best practice for ending a tenancy.

#ExpertView: Why customer service is important to TDS

| 31 July 2018

In this week’s #ExpertView, our new Head of Customer Experiences, Louise Walton outlines why customer service is important to TDS (Tenancy Deposit Scheme) and what TDS is doing to improve further.

#ExpertView: TDS’ commitment to customer service through technology

| 26 July 2018

In this week’s #ExpertView blog, Alex Hillier, Interim Head of Technology at Tenancy Deposit Scheme (TDS) outlines the importance of customer service and technology at TDS.