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		<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/]]></link>
		<description><![CDATA[All blog posts tagged with 'customer service']]></description>
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		<lastBuildDate><![CDATA[Mon, 11 May 2026 08:45:14 +0100]]></lastBuildDate>
		<copyright>Copyright: (C) TDS Custodial</copyright>
		<ttl>15</ttl><item>
			<title><![CDATA[#AskTDS: Why is TDS named in the Sunday Times' 100 Best Not-For-Profit Organisations To Work For]]></title>
			<description><![CDATA[In this week’s #AskTDS, we answer the question, “Why is TDS named in the Sunday Times’ 100 best not-for-profit organisations to work for?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-why-is-tds-named-in-the-sunday-times-100-best-not-for/]]></link>
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			<pubDate><![CDATA[Fri, 01 Mar 2019 00:00:00 +0000]]></pubDate>
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			<title><![CDATA[#ExpertView: How TDS is helping to reduce deposit disputes]]></title>
			<description><![CDATA[The overwhelming majority of tenancies end amicably, but sometimes disputes do happen. In this week’s #ExpertView, TDS Adjudicator Michael Hill explains how TDS is working to prevent disputes. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-how-tds-is-helping-to-reduce-deposit-disputes/]]></link>
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			<pubDate><![CDATA[Tue, 22 Jan 2019 00:00:00 +0000]]></pubDate>
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			<title><![CDATA[#ExpertView: New Year tenancy resolutions]]></title>
			<description><![CDATA[New Year’s resolutions are often hard to stick to, but if you’re going to maintain one in 2019, make it our best practice for ending a resolution that could see you receive your full tenancy deposit back in your pocket.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-new-year-tenancy-resolutions/]]></link>
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			<pubDate><![CDATA[Mon, 31 Dec 2018 00:00:00 +0000]]></pubDate>
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			<title><![CDATA[#ExpertView: TDS' CEO, Steve Harriott, looks back at TDS' performance in 2018]]></title>
			<description><![CDATA[As 2018 draws to a close, in this week’s #ExpertView, TDS Chief Executive Officer, Steve Harriott, takes a look back at how TDS performed. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-tds-ceo-steve-harriott-looks-back-at-tds-performance/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-tds-ceo-steve-harriott-looks-back-at-tds-performance/]]></guid>
			<pubDate><![CDATA[Mon, 24 Dec 2018 00:00:00 +0000]]></pubDate>
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			<title><![CDATA[#ExpertView: What is Letterbox?]]></title>
			<description><![CDATA[In this week’s #ExpertView, our Assistant Director of Business Development, Debbie Davies takes a look inside the latest edition of TDS’s magazine, Letterbox. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-what-is-letterbox/]]></link>
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			<pubDate><![CDATA[Tue, 13 Nov 2018 00:00:00 +0000]]></pubDate>
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			<title><![CDATA[#ExpertView: Meet the technology team]]></title>
			<description><![CDATA[In order to provide the best possible level of customer service as well as advice and information to tenants, landlords and agents, TDS ensures that our online systems are of the highest standard. 

To achieve this, our technology team works hard to ensure that the service desk, deposit registration system and all other IT operations run smoothly. In today’s #ExpertView blog we meet two members of the team, Nicola Hathaway and Abigail Davis-Fletcher.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-technology-team/]]></link>
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			<pubDate><![CDATA[Tue, 23 Oct 2018 00:00:00 +0100]]></pubDate>
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			<title><![CDATA[#ExpertView: The tenant’s guide to ending a tenancy]]></title>
			<description><![CDATA[John King, Tenancy Deposit Scheme’s (TDS) Director of Customer Services, gives tenants advice on best practice for ending a tenancy. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-the-tenants-guide-to-ending-a-tenancy/]]></link>
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			<pubDate><![CDATA[Tue, 09 Oct 2018 00:00:00 +0100]]></pubDate>
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			<title><![CDATA[#ExpertView: Why customer service is important to TDS]]></title>
			<description><![CDATA[In this week’s #ExpertView, our new Head of Customer Experiences, Louise Walton outlines why customer service is important to TDS (Tenancy Deposit Scheme) and what TDS is doing to improve further. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-why-customer-service-is-important-to-tds/]]></link>
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			<pubDate><![CDATA[Tue, 31 Jul 2018 00:00:00 +0100]]></pubDate>
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			<title><![CDATA[#ExpertView: TDS’ commitment to customer service through technology]]></title>
			<description><![CDATA[In this week’s #ExpertView blog, Alex Hillier, Interim Head of Technology at Tenancy Deposit Scheme (TDS) outlines the importance of customer service and technology at TDS. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-tds-commitment-to-customer-service-through/]]></link>
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			<pubDate><![CDATA[Thu, 26 Jul 2018 00:00:00 +0100]]></pubDate>
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