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#ExpertView: Customer service levels in the adjudication process
In this week’s #ExpertView blog, Michael Hill, Executive Assistant and Adjudicator at Tenancy Deposit Scheme (TDS), outlines the customer service provided by TDS throughout the adjudication process.
#AskTDS: "What makes TDS different?"
All tenancy deposits taken by landlords (or by a landlord’s agent) on or after 6 April 2007, must be protected by a government-approved scheme. When TDS (Tenancy Deposit Scheme) launched in 2003..
#AskTDS: “How do I return the deposit to students leaving a property?”
In this week’s #AskTDS, we answer a landlord’s question; “How do I return a deposit to students leaving a property at the end of a tenancy?”
#AskTDS: Will the Tenant Fees Act have any impact on tenancy deposit protection?
In this week’s #AskTDS, we explain the impact of the Tenant Fees Act on deposits and whether there are any changes our members need to be mindful of.
#AskTDS: What constitutes as “clean”?
In this week’s #AskTDS, TDS’ Director of Dispute Resolution, Michael Morgan, answers the question ‘What constitutes as “clean”?’
#AskTDS: How can members access our resources – and why should they?
In this week’s #AskTDS, we tell members how they can access the wealth of resources TDS produces, what they can find out, and why these resources are important.
#ExpertView: TDS appoints an Independent Complaints Reviewer
In this week’s #ExpertView, Michael Morgan, Director of Dispute Resolution at TDS, discusses the appointment of Margaret Doyle as Independent Complaints Reviewer.
#AskTDS: What is the difference between TDS Insured and TDS Custodial?
In this week’s #AskTDS, we answer the question “what is the difference between TDS Insured and TDS Custodial?”
#ExpertView: RSPCA: “Why landlords should allow tenants with pets”
In this week’s #ExpertView, The RSPCA tells us why it believes landlords should allow tenants with pets and what the incoming Deposit Cap could mean for pet deposits.
#AskTDS: My landlord is asking me to pay a deposit for the equivalent of 2 months’ rent, can they do that?
In this week’s #AskTDS, we answer an agent’s question, “My landlord is asking me to pay a deposit for the equivalent of 2 months’ rent, can they do that?”