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#ExpertView: How TDS is helping to reduce deposit disputes
The overwhelming majority of tenancies end amicably, but sometimes disputes do happen. In this week’s #ExpertView, TDS Adjudicator Michael Hill explains how TDS is working to prevent disputes.
#AskTDS: "Can landlords attend TDS Academy workshops?"
This week, our Director of Dispute Resolution and host of TDS Academy events, Michael Morgan, answers a landlords’ question: “Can landlords attend TDS Academy workshops?”
#ExpertView: Time for a Spring clean
In this week’s #ExpertView, our Director of Dispute Resolution, Michael Morgan, goes through the latest updates for our Insured members.
#ExpertView: TDS Academy Foundation Course
A TDS member contacted us recently with a conundrum - how to give new staff members, some of whom were new to the lettings industry, a ‘crash course’ on tenancy deposit protection. So far so good – but they also wanted their colleagues to meet other letting agents and be able to compare experiences.
#ExpertView: Managing Customer Conflict
Dealing with customer conflict is inevitable for property agents, so the Head of Property Agency and Property Law Division for MOL, Paul Jager, explores the most effective ways to manage these tricky situations in person.