How does TDS protect my deposit?
Insured protection: The agent or landlord holds the deposit and we have insurance covering it. If the agent or landlord fails to pay money that they owe, we can refund the tenant and claim it from our insurance. We pursue them separately to recover money that they owe.
Custodial protection: We hold the deposit in a designated account. We only release the funds when both parties agree or following a decision by a TDS adjudicator.
Both forms of protection include free dispute resolution, whereby the tenant can refer a disagreement over the repayment of the deposit to us for impartial adjudication. Adjudication is mandatory when requested by the tenant.