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#ExpertView: Why customer service is important to TDS

| 31 July 2018

In this week’s #ExpertView, our new Head of Customer Experiences, Louise Walton outlines why customer service is important to TDS (Tenancy Deposit Scheme) and what TDS is doing to improve further.

#ExpertView: Landlord TAP making a splash in simplifying lettings water bills

| 3 July 2018

#ExpertView this week looks at water charges across Wales, and Gareth Williams, Collections Transformation Manager, at Dŵr Cymru (Welsh Water), tells us how and why landlords need to let water companies know who their tenants are.

#ExpertView: Claiming for antique items

| 29 May 2018

In this week’s #ExpertView, TDS’ director of dispute resolution, Michael Morgan uses the recently published May Adjudication Digest to outline best practice when antique or sentimentally valuable items are damaged.