Tagged 'alternative dispute resolution' RSS feed

#ExpertView: Meet the TDS Alternative Dispute Resolution (ADR) team

| 25 September 2018

Along with the protection of tenancy deposits, a key role of Tenancy Deposit Scheme (TDS) is to provide free and impartial dispute resolution.

Our Alternative Dispute Resolution (ADR) team work tirelessly with tenants, agents and landlords to compile evidence and cases before they go to adjudication. In today’s #ExpertView blog, we meet two members of the team, Wafaa O’Sullivan and Sarah Gaughran.

#ExpertView: Customer service levels in the adjudication process

| 21 August 2018

In this week’s #ExpertView blog, Michael Hill, Executive Assistant and Adjudicator at Tenancy Deposit Scheme (TDS), outlines the customer service provided by TDS throughout the adjudication process.

#AskTDS: "Can I claim for redecoration if there is mould present at the end of the tenancy?"

| 23 February 2018

This article has been written in response to a landlord’s query: "Can I claim for redecoration if there is mould present at the end of the tenancy?"

#AskTDS: Will spilt wine lose me my deposit?

| 16 February 2018

This article has been written in response to a tenant’s query: “My valentine spilt her wine during our romantic evening for Valentine’s Day and sadly the carpet in my property is white. Will this mean I lose my tenancy deposit?”