Guides
Please select a topic.
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Rules and regulations
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Prescribed information template Download
Prescribed information must be given to the tenant and any relevant persons within 30 days of receipt of the deposit, along with our scheme leaflet, above. You can use our prescribed information template, here.
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Complaints procedure Download
The service we provide our customers is important to us and we work hard to ensure that the service you received from TDS is of a high standard.
However, we would like to hear from you if you are not happy with the way in which we have dealt with a case or if you are dissatisfied with the service we have provided.
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How the Tenant Fees Act will affect tenancy deposits Download
Our guide to how the Tenant Fees Act will affect tenancy deposits provides landlords and letting agents with all they need to know about the act and how it will affect tenancy deposits including details on the legislation, top tips and guidance from TDS.
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Suggested clause for use in Assured Shorthold Tenancy agreement Download
TDS Custodial does not insist that particular clauses are included in the tenancy agreement but to be helpful we offer landlords and agents some guidance on what to include.
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Guide to Deposits, Disputes and Damages Download
An overview of evidence and adjudication principles.
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Unacceptable behaviour by customers policy Download
Our policy on unacceptable behaviour by customers.
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Tenant Fees Bill Download
Landlords and agents should now start considering the impact the Tenant Fees Bill will have when it becomes law. This briefing explains how the Bill is likely to affect deposits.
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Deposit protection
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Inventory Guides
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Guide to check in & check out reports, inventories & schedules of condition Download
However well a tenant looks after their property, it will not be in the same condition at the end of the tenancy as it was at its start. Wear and tear to carpets, flooring, and other fixtures, fittings and decorations will, inevitably, have taken place. Even well looked after contents will deteriorate with time and use. Landlords need to allow for fair wear and tear during a tenancy.
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How to get your deposit back
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Quick guide: How to get your deposit back (tenants) Download
An overview of the repayment process and top tips.
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At the end of the tenancy
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Step-by-step guide: How to request repayment of the deposit (tenants) Download
A screen-by-screen guide to the repayment process.
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How to request repayment of the deposit (landlords and letting agents) Download
A screen-by-screen guide to the repayment process.
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Deposit disputes
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How to use the deposit deductions template Download
TDS has produced an editable PDF of the template which means that you can type your
responses directly into the form and save this as your own document. Once it has been agreed
it can be sent to your tenants who in turn can add their comments into the form. -
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Deposit deductions template Download
This document has been prepared to set out clearly the deductions that the landlord proposes to make from the tenancy deposit. The document itself is an approved template issued by the Tenancy Deposit Scheme which requires landlords to be explicit about the deductions that they propose to make from the deposit and to provide the tenant with the evidence that supports the deduction. If the tenant(s) do not agree with the proposed deduction then this template will be submitted to the Tenancy Deposit Scheme as evidence of the proposed deductions.
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Code of Practice
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TDS Code of Recommended Practice Booklet Download
An easy to understand statement of the "best practice" requirements we would expect TDS members to follow in their dealings with tenancies and deposits.
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TDS Code of Recommended Practice FAQs Download
Frequently asked questions for the TDS Code of Recommended Practice.
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Our guarantee of impartiality
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How TDS Delivers An Impartial Dispute Resolution Service Download
Guidance on how TDS makes adjudication decisions.
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Statistical Briefings
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England & Wales Statistical Briefing 2017-18 Download
This briefing contains key statistics on tenancy deposit protection issues in England and Wales.
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Statistical Briefing - UK Tenancy Deposit Statistics 2017-18 Download
This briefing contains key statistics on tenancy deposit protection issues in England, Wales, Scotland and Northern Ireland.
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Statistical Briefing 2018 - 19 Download
This briefing contains key statistics on tenancy deposit protection issues in England, Wales, Scotland and Northern Ireland.
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Letterbox magazine
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Letterbox magazine - Issue 1 Download
Click here to read issue 1 or TDS' member magazine, Letterbox.
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Letterbox magazine - Issue 2 Download
Our Letterbox Magazine, launched in Autumn 2016, brings news and guidance to our members on all-things tenancy deposits.
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Letterbox magazine - Issue 3 Download
Our Letterbox Magazine, launched in Autumn 2016, brings news and guidance to our members on all-things tenancy deposits.
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Letterbox magazine - Issue 4 Download
Our Letterbox Magazine, launched in Autumn 2016, brings news and guidance to our members on all-things tenancy deposits.
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Letterbox magazine - Issue 5 Download
Our Letterbox Magazine, launched in Autumn 2016, brings news and guidance to our members on all-things tenancy deposits.
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Annual Review
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Annual Review 2017-18 Download
Our latest Annual Review contains statistics on deposit protection and dispute resolution, providing specific data for both our Insured scheme and Custodial scheme, as well as TDS Northern Ireland and SafeDeposits Scotland. The Annual Review also contains our performance statistics for the year and some top tips for landlords and agents as we continue to promote best practice in the lettings industry.
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Annual Review 2018 - 19 Download
Our latest Annual Review contains statistics on deposit protection and dispute resolution, providing specific data for both our Insured scheme and Custodial scheme, as well as TDS Northern Ireland and SafeDeposits Scotland. The Annual Review also contains our performance statistics for the year and some top tips for landlords and agents as we continue to promote best practice in the lettings industry.
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Tenant Fees Ban Matrix
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Tenant Fees Ban Matrix - A3 printable Download
An easy-to-understand matrix to help landlords and agents with the differences between the Tenant Fees Act 2019 in England and the Renting Homes (Fees Etc.) (Wales) Act 2019. This document is printable only in A3.
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Tenant Fees Ban Matrix - A4 printable Download
An easy-to-understand matrix to help landlords and agents with the differences between the Tenant Fees Act 2019 in England and the Renting Homes (Fees Etc.) (Wales) Act 2019. This document is printable only in A4.
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