What is a tenancy deposit dispute?
If there is disagreement at the end of the tenancy over how much of the deposit is returned to the tenant and how much the agent/landlord is entitled to keep, you can use the dispute resolution mechanism to resolve the tenancy deposit dispute.
It is free of charge and can be done online. Both parties present a case in writing supported by documentary evidence. An impartial adjudicator will examine the evidence and decide how the deposit is to be awarded.