What if the agent or landlord doesn't respond to the repayment request? (Custodial scheme only)

When a correctly completed repayment request is submitted, TDS Custodial will contact the other party to the tenancy agreement and ask them to respond within 30 working days, indicating whether they:

  • agree the proposed allocation of the deposit;
  • partly agree but partly disagree;
  • or disagree completely.

The other party or parties will be asked, if they do not agree to the repayment request, whether they consent to use TDS Custodial dispute resolution service.

 If no response has been received after 15 working days, TDS Custodial will inform the landlord, agent or tenant who submitted the repayment request that they may use the absent party payment procedure.

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