Repayment guides

Landlords and letting agents

Are you a landlord looking to make a repayment request? We have put together a comprehensive instruction guide of the repayment process, with a walk-through of each screen, and what and where to click when logged in to your online account. 

Download step-by-step guide

 Tenants

Are you a tenant looking for your deposit back? We have put together a quick guide with top tips on how to request repayment through your online account, and why you may not have yet received it. 

Download quick guide

We also have a comprehensive instruction guide of the repayment process, with a walk-through of each screen, and what and where to click when logged in to your online account.

Download step-by-step guide