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		<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/]]></link>
		<description><![CDATA[All blog posts tagged with 'service']]></description>
		<language><![CDATA[en-gb]]></language>
		<lastBuildDate><![CDATA[Thu, 12 Mar 2026 07:21:46 +0000]]></lastBuildDate>
		<copyright>Copyright: (C) TDS Custodial</copyright>
		<ttl>15</ttl><item>
			<title><![CDATA[#ExpertView: Customer service levels in the adjudication process]]></title>
			<description><![CDATA[In this week’s #ExpertView blog, Michael Hill, Executive Assistant and Adjudicator at Tenancy Deposit Scheme (TDS), outlines the customer service provided by TDS throughout the adjudication process.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-customer-service-levels-in-the-adjudication-process/]]></link>
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			<pubDate><![CDATA[Tue, 21 Jan 2020 00:00:00 +0000]]></pubDate>
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			<title><![CDATA[#ExpertView: Money Shield receives government backing]]></title>
			<description><![CDATA[In this week’s #ExpertView, TDS’ Chief Executive Officer, Steve Harriott, discusses Money Shield – a new, government-backed CMP scheme.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-money-shield-receives-government-backing/]]></link>
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			<pubDate><![CDATA[Tue, 12 Mar 2019 00:00:00 +0000]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "What is Money Shield?"]]></title>
			<description><![CDATA[Our #AskTDS blog series answers a tenant, landlord or agent’s question every Friday. This week, Steve Harriott, Chief Executive at Tenancy Deposit Scheme (TDS), answers the question: “What is Money Shield?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-what-is-money-shield/]]></link>
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			<pubDate><![CDATA[Fri, 07 Sep 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Why has TDS teamed up with Propertymark to create Money Shield?]]></title>
			<description><![CDATA[In this week’s #ExpertView, Tenancy Deposit Scheme (TDS) Chief Executive, Steve Harriott reveals why the Dispute Service has partnered with Propertymark to create a new client money protection product, Money Shield. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-why-has-tds-teamed-up-with-propertymark-to-create/]]></link>
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			<pubDate><![CDATA[Thu, 06 Sep 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#NewsStory: TDS Charitable Foundation invites applications for its latest round of funding]]></title>
			<description><![CDATA[The TDS (tenancy deposit scheme) Charitable Foundation is inviting funding bids from organisations that promote knowledge of landlords’ obligations or educate tenants about their rights and responsibilities.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/newsstory-tds-charitable-foundation-invites-applications-for/]]></link>
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			<pubDate><![CDATA[Wed, 05 Sep 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Meet the TDS Business Development Team]]></title>
			<description><![CDATA[Tenancy Deposit Scheme (TDS) has been established since 2003 giving us 15 years’ experience in tenancy deposit protection.  This experience means that our colleagues have a wealth of information on all issues relating to tenancy deposit protection requirements, minimising deposit disputes and the alternative dispute resolution process.

TDS has a dedicated Business Development team who identify how landlords and agents could benefit of using TDS. Here I look at two members of our Business Development team and explore how their roles help our new customers  get the most of their membership. 
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-tds-business-development-team/]]></link>
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			<pubDate><![CDATA[Tue, 28 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#NewsStory: New client money protection service, Money Shield, launches today]]></title>
			<description><![CDATA[Money Shield, a new Client Money Protection (CMP) service launches today, available to all letting agents and estate agents, enabling them to reassure customers that their money is safe. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/newsstory-new-client-money-protection-service-money-shield/]]></link>
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			<pubDate><![CDATA[Wed, 22 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#NewsStory: New client money protection service, Money Shield, launches today]]></title>
			<description><![CDATA[Money Shield, a new Client Money Protection (CMP) service launches today, available to all letting agents and estate agents, enabling them to reassure customers that their money is safe. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/newsstory-new-client-money-protection-service-money-shield/]]></link>
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			<pubDate><![CDATA[Wed, 22 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "TDS recently won the CSE Award, what is this?"]]></title>
			<description><![CDATA[TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week, Josanne Leon, Head of HR at Tenancy Deposit Scheme (TDS) answers the question: "TDS recently won the CSE Award, what is this?"
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-tds-recently-won-the-cse-award-what-is-this/]]></link>
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			<pubDate><![CDATA[Fri, 17 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#News: TDS awarded Customer Service Excellence accreditation]]></title>
			<description><![CDATA[Debbie Davies, Assistant Director of Business Development at Tenancy Deposit Scheme (TDS), announces the company being awarded Customer Service Excellence accreditation and outlines its ongoing commitment to customer service levels. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/news-tds-awarded-customer-service-excellence-accreditation/]]></link>
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			<pubDate><![CDATA[Wed, 15 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "How does TDS engage with landlords and agents?"]]></title>
			<description><![CDATA[TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week, John King, Director of Customer Service at Tenancy Deposit Scheme (TDS) answers an agent’s question: "How does TDS engage with landlords and agents?"
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-does-tds-engage-with-landlords-and-agents/]]></link>
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			<pubDate><![CDATA[Mon, 13 Aug 2018 00:00:00 +0100]]></pubDate>
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			<title><![CDATA[#ExpertView: Meet the TDS team ]]></title>
			<description><![CDATA[Tenancy Deposit Scheme (TDS) has a team of dedicated customer service professionals on hand to provide support to landlords, agents and tenants. In this week’s #ExpertView blog, Debbie Davies, TDS’ Assistant Director of Business Development, introduces some of the team. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-tds-team/]]></link>
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			<pubDate><![CDATA[Wed, 08 Aug 2018 00:00:00 +0100]]></pubDate>
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