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		<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/]]></link>
		<description><![CDATA[All blog posts tagged with 'protection']]></description>
		<language><![CDATA[en-gb]]></language>
		<lastBuildDate><![CDATA[Thu, 12 Mar 2026 06:53:18 +0000]]></lastBuildDate>
		<copyright>Copyright: (C) TDS Custodial</copyright>
		<ttl>15</ttl><item>
			<title><![CDATA[#ExpertView: Customer service levels in the adjudication process]]></title>
			<description><![CDATA[In this week’s #ExpertView blog, Michael Hill, Executive Assistant and Adjudicator at Tenancy Deposit Scheme (TDS), outlines the customer service provided by TDS throughout the adjudication process.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-customer-service-levels-in-the-adjudication-process/]]></link>
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			<pubDate><![CDATA[Tue, 21 Jan 2020 00:00:00 +0000]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "What makes TDS different?"]]></title>
			<description><![CDATA[All tenancy deposits taken by landlords (or by a landlord’s agent) on or after 6 April 2007, must be protected by a government-approved scheme. When TDS (Tenancy Deposit Scheme) launched in 2003..]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/httpscustodialtenancydepositschemecomadmindashboard/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/httpscustodialtenancydepositschemecomadmindashboard/]]></guid>
			<pubDate><![CDATA[Fri, 03 Jan 2020 00:00:00 +0000]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "How can changes to the parties of a tenancy affect the deposit?"]]></title>
			<description><![CDATA[Kelly Wallace, Senior Business Development Executive at Tenancy Deposit Scheme (TDS), answers an agent’s question: “How can changes to the parties of a tenancy affect the deposit?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-can-changes-to-the-parties-of-a-tenancy-affect-the/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-can-changes-to-the-parties-of-a-tenancy-affect-the/]]></guid>
			<pubDate><![CDATA[Fri, 11 Jan 2019 00:00:00 +0000]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: Trick or treat - How does the ‘deposit use clause’ work?]]></title>
			<description><![CDATA[In this week’s #AskTDS, we lift the mask on the scary-sounding deposit use clause after a tenant asked us: “How does the deposit use clause work?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-trick-or-treat-how-does-the-deposit-use-clause-work/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-trick-or-treat-how-does-the-deposit-use-clause-work/]]></guid>
			<pubDate><![CDATA[Fri, 26 Oct 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Meet the technology team]]></title>
			<description><![CDATA[In order to provide the best possible level of customer service as well as advice and information to tenants, landlords and agents, TDS ensures that our online systems are of the highest standard. 

To achieve this, our technology team works hard to ensure that the service desk, deposit registration system and all other IT operations run smoothly. In today’s #ExpertView blog we meet two members of the team, Nicola Hathaway and Abigail Davis-Fletcher.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-technology-team/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-technology-team/]]></guid>
			<pubDate><![CDATA[Tue, 23 Oct 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Kate Faulkner discusses the release of her latest report]]></title>
			<description><![CDATA[Following the publication of her latest report, commissioned by the TDS Charitable Foundation, property expert Kate Faulkner outlines what lessons landlords should take from it. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-kate-faulkner-discusses-the-release-of-her-latest/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-kate-faulkner-discusses-the-release-of-her-latest/]]></guid>
			<pubDate><![CDATA[Tue, 18 Sep 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "How does tenancy deposit protection work?"]]></title>
			<description><![CDATA[In this week’s #AskTDS, Michael Hill, Adjudicator and Executive Assistant at Tenancy Deposit Scheme (TDS) answers the question of a student tenant moving in to their first privately rented flat; “How does tenancy deposit protection work?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-does-tenancy-deposit-protection-work/]]></link>
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			<pubDate><![CDATA[Fri, 14 Sep 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#NewsStory: TDS Charitable Foundation invites applications for its latest round of funding]]></title>
			<description><![CDATA[The TDS (tenancy deposit scheme) Charitable Foundation is inviting funding bids from organisations that promote knowledge of landlords’ obligations or educate tenants about their rights and responsibilities.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/newsstory-tds-charitable-foundation-invites-applications-for/]]></link>
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			<pubDate><![CDATA[Wed, 05 Sep 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Meet the TDS Business Development Team]]></title>
			<description><![CDATA[Tenancy Deposit Scheme (TDS) has been established since 2003 giving us 15 years’ experience in tenancy deposit protection.  This experience means that our colleagues have a wealth of information on all issues relating to tenancy deposit protection requirements, minimising deposit disputes and the alternative dispute resolution process.

TDS has a dedicated Business Development team who identify how landlords and agents could benefit of using TDS. Here I look at two members of our Business Development team and explore how their roles help our new customers  get the most of their membership. 
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-tds-business-development-team/]]></link>
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			<pubDate><![CDATA[Tue, 28 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: “I have heard about a TDS Deductions Template, what is this?”]]></title>
			<description><![CDATA[Our #AskTDS blog series answers a tenant, landlord or agent’s question every Friday. This week, Sandy Bastin, Assistant Director of Dispute Resolution at Tenancy Deposit Scheme (TDS), answers a landlord’s question: “I have heard about a TDS Deductions Template, what is this?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-i-have-heard-about-a-tds-deductions-template-what-is/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-i-have-heard-about-a-tds-deductions-template-what-is/]]></guid>
			<pubDate><![CDATA[Fri, 24 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#NewsStory: New client money protection service, Money Shield, launches today]]></title>
			<description><![CDATA[Money Shield, a new Client Money Protection (CMP) service launches today, available to all letting agents and estate agents, enabling them to reassure customers that their money is safe. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/newsstory-new-client-money-protection-service-money-shield/]]></link>
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			<pubDate><![CDATA[Wed, 22 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "TDS recently won the CSE Award, what is this?"]]></title>
			<description><![CDATA[TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week, Josanne Leon, Head of HR at Tenancy Deposit Scheme (TDS) answers the question: "TDS recently won the CSE Award, what is this?"
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-tds-recently-won-the-cse-award-what-is-this/]]></link>
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			<pubDate><![CDATA[Fri, 17 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#News: TDS awarded Customer Service Excellence accreditation]]></title>
			<description><![CDATA[Debbie Davies, Assistant Director of Business Development at Tenancy Deposit Scheme (TDS), announces the company being awarded Customer Service Excellence accreditation and outlines its ongoing commitment to customer service levels. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/news-tds-awarded-customer-service-excellence-accreditation/]]></link>
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			<pubDate><![CDATA[Wed, 15 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Why Tenancy Deposit Protection needs to stay]]></title>
			<description><![CDATA[TDS Chief Executive Steve Harriott sets out the case for maintaining the existing model of tenancy deposit protection. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-why-tenancy-deposit-protection-needs-to-stay/]]></link>
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			<pubDate><![CDATA[Tue, 14 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "How does TDS engage with landlords and agents?"]]></title>
			<description><![CDATA[TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week, John King, Director of Customer Service at Tenancy Deposit Scheme (TDS) answers an agent’s question: "How does TDS engage with landlords and agents?"
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-does-tds-engage-with-landlords-and-agents/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-does-tds-engage-with-landlords-and-agents/]]></guid>
			<pubDate><![CDATA[Mon, 13 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Meet the TDS team ]]></title>
			<description><![CDATA[Tenancy Deposit Scheme (TDS) has a team of dedicated customer service professionals on hand to provide support to landlords, agents and tenants. In this week’s #ExpertView blog, Debbie Davies, TDS’ Assistant Director of Business Development, introduces some of the team. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-tds-team/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-tds-team/]]></guid>
			<pubDate><![CDATA[Wed, 08 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "What makes TDS different?"]]></title>
			<description><![CDATA[TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week Patrick Kidney, Business Development Executive at Tenancy Deposit Scheme (TDS) answers an agent’s question: "What makes TDS different?"
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-what-makes-tds-different/]]></link>
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			<pubDate><![CDATA[Fri, 03 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: My Dad manages my property for me, is he an agent?]]></title>
			<description><![CDATA[This week, Kelly Wallace, Senior Business Development Executive at Tenancy Deposit Scheme (TDS), answers a landlord’s question: “My dad manages my property for me, is he an agent?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-my-dad-manages-my-property-for-me-is-he-an-agent/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-my-dad-manages-my-property-for-me-is-he-an-agent/]]></guid>
			<pubDate><![CDATA[Fri, 06 Jul 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "How can changes to the parties of a tenancy affect the deposit?"]]></title>
			<description><![CDATA[This week, Kelly Wallace, Senior Business Development Executive at Tenancy Deposit Scheme (TDS), answers an agent’s question: “How can changes to the parties of a tenancy affect the deposit?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-can-changes-to-the-parties-of-a-tenancy-affect-the/]]></link>
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			<pubDate><![CDATA[Fri, 29 Jun 2018 00:00:00 +0100]]></pubDate>
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