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		<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/]]></link>
		<description><![CDATA[All blog posts tagged with 'agent']]></description>
		<language><![CDATA[en-gb]]></language>
		<lastBuildDate><![CDATA[Mon, 11 May 2026 06:25:22 +0100]]></lastBuildDate>
		<copyright>Copyright: (C) TDS Custodial</copyright>
		<ttl>15</ttl><item>
			<title><![CDATA[#ExpertView: Customer service levels in the adjudication process]]></title>
			<description><![CDATA[In this week’s #ExpertView blog, Michael Hill, Executive Assistant and Adjudicator at Tenancy Deposit Scheme (TDS), outlines the customer service provided by TDS throughout the adjudication process.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-customer-service-levels-in-the-adjudication-process/]]></link>
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			<pubDate><![CDATA[Tue, 21 Jan 2020 00:00:00 +0000]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "What makes TDS different?"]]></title>
			<description><![CDATA[All tenancy deposits taken by landlords (or by a landlord’s agent) on or after 6 April 2007, must be protected by a government-approved scheme. When TDS (Tenancy Deposit Scheme) launched in 2003..]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/httpscustodialtenancydepositschemecomadmindashboard/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/httpscustodialtenancydepositschemecomadmindashboard/]]></guid>
			<pubDate><![CDATA[Fri, 03 Jan 2020 00:00:00 +0000]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: How TDS is helping to reduce deposit disputes]]></title>
			<description><![CDATA[The overwhelming majority of tenancies end amicably, but sometimes disputes do happen. In this week’s #ExpertView, TDS Adjudicator Michael Hill explains how TDS is working to prevent disputes. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-how-tds-is-helping-to-reduce-deposit-disputes/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-how-tds-is-helping-to-reduce-deposit-disputes/]]></guid>
			<pubDate><![CDATA[Tue, 22 Jan 2019 00:00:00 +0000]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "How can changes to the parties of a tenancy affect the deposit?"]]></title>
			<description><![CDATA[Kelly Wallace, Senior Business Development Executive at Tenancy Deposit Scheme (TDS), answers an agent’s question: “How can changes to the parties of a tenancy affect the deposit?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-can-changes-to-the-parties-of-a-tenancy-affect-the/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-can-changes-to-the-parties-of-a-tenancy-affect-the/]]></guid>
			<pubDate><![CDATA[Fri, 11 Jan 2019 00:00:00 +0000]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: New Year tenancy resolutions]]></title>
			<description><![CDATA[New Year’s resolutions are often hard to stick to, but if you’re going to maintain one in 2019, make it our best practice for ending a resolution that could see you receive your full tenancy deposit back in your pocket.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-new-year-tenancy-resolutions/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-new-year-tenancy-resolutions/]]></guid>
			<pubDate><![CDATA[Mon, 31 Dec 2018 00:00:00 +0000]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: "What is Money Shield?"]]></title>
			<description><![CDATA[Steve Harriott, Chief Executive at Tenancy Deposit Scheme (TDS), answers the question: “What is Money Shield?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-what-is-money-shield/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-what-is-money-shield/]]></guid>
			<pubDate><![CDATA[Tue, 27 Nov 2018 00:00:00 +0000]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: The tenant’s guide to ending a tenancy]]></title>
			<description><![CDATA[John King, Tenancy Deposit Scheme’s (TDS) Director of Customer Services, gives tenants advice on best practice for ending a tenancy. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-the-tenants-guide-to-ending-a-tenancy/]]></link>
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			<pubDate><![CDATA[Tue, 09 Oct 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Leaf it out - Autumn adjudication case study]]></title>
			<description><![CDATA[In this week’s #ExpertView, Michael Hill, an Adjudicator at Tenancy Deposit Scheme (TDS) outlines a dispute around the outdoor areas of a property being affected by autumnal weather. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-leaf-it-out-autumn-adjudication-case-study/]]></link>
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			<pubDate><![CDATA[Wed, 03 Oct 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "Can landlords attend TDS Academy workshops?"]]></title>
			<description><![CDATA[This week, our Director of Dispute Resolution and host of TDS Academy events, Michael Morgan, answers a landlords’ question: “Can landlords attend TDS Academy workshops?” 
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-can-landlords-attend-tds-academy-workshops/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-can-landlords-attend-tds-academy-workshops/]]></guid>
			<pubDate><![CDATA[Fri, 28 Sep 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Meet the TDS Alternative Dispute Resolution (ADR) team]]></title>
			<description><![CDATA[Along with the protection of tenancy deposits, a key role of Tenancy Deposit Scheme (TDS) is to provide free and impartial dispute resolution. 

Our Alternative Dispute Resolution (ADR) team work tirelessly with tenants, agents and landlords to compile evidence and cases before they go to adjudication. In today’s #ExpertView blog, we meet two members of the team, Wafaa O’Sullivan and Sarah Gaughran. 
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-tds-alternative-dispute-resolution-adr-team/]]></link>
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			<pubDate><![CDATA[Tue, 25 Sep 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "Why has TDS been shortlisted for the Negotiator Awards?"]]></title>
			<description><![CDATA[Since the shortlist was announced, Tenancy Deposit Scheme (TDS) has been asked what lead to it being included. In this week’s #AskTDS, Debbie Davies, Assistant Director of Business Development, answers that question.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-why-has-tds-been-shortlisted-for-the-negotiator-awards/]]></link>
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			<pubDate><![CDATA[Fri, 21 Sep 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Kate Faulkner discusses the release of her latest report]]></title>
			<description><![CDATA[Following the publication of her latest report, commissioned by the TDS Charitable Foundation, property expert Kate Faulkner outlines what lessons landlords should take from it. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-kate-faulkner-discusses-the-release-of-her-latest/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-kate-faulkner-discusses-the-release-of-her-latest/]]></guid>
			<pubDate><![CDATA[Tue, 18 Sep 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "How does tenancy deposit protection work?"]]></title>
			<description><![CDATA[In this week’s #AskTDS, Michael Hill, Adjudicator and Executive Assistant at Tenancy Deposit Scheme (TDS) answers the question of a student tenant moving in to their first privately rented flat; “How does tenancy deposit protection work?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-does-tenancy-deposit-protection-work/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-does-tenancy-deposit-protection-work/]]></guid>
			<pubDate><![CDATA[Fri, 14 Sep 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Meet the TDS Business Development Team]]></title>
			<description><![CDATA[Tenancy Deposit Scheme (TDS) has been established since 2003 giving us 15 years’ experience in tenancy deposit protection.  This experience means that our colleagues have a wealth of information on all issues relating to tenancy deposit protection requirements, minimising deposit disputes and the alternative dispute resolution process.

TDS has a dedicated Business Development team who identify how landlords and agents could benefit of using TDS. Here I look at two members of our Business Development team and explore how their roles help our new customers  get the most of their membership. 
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-tds-business-development-team/]]></link>
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			<pubDate><![CDATA[Tue, 28 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "How does TDS engage with landlords and agents?"]]></title>
			<description><![CDATA[TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week, John King, Director of Customer Service at Tenancy Deposit Scheme (TDS) answers an agent’s question: "How does TDS engage with landlords and agents?"
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-does-tds-engage-with-landlords-and-agents/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-does-tds-engage-with-landlords-and-agents/]]></guid>
			<pubDate><![CDATA[Mon, 13 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#ExpertView: Meet the TDS team ]]></title>
			<description><![CDATA[Tenancy Deposit Scheme (TDS) has a team of dedicated customer service professionals on hand to provide support to landlords, agents and tenants. In this week’s #ExpertView blog, Debbie Davies, TDS’ Assistant Director of Business Development, introduces some of the team. ]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-tds-team/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/expertview-meet-the-tds-team/]]></guid>
			<pubDate><![CDATA[Wed, 08 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "What makes TDS different?"]]></title>
			<description><![CDATA[TDS’ #AskTDS blog series answers a tenant, landlord or agent’s question. This week Patrick Kidney, Business Development Executive at Tenancy Deposit Scheme (TDS) answers an agent’s question: "What makes TDS different?"
]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-what-makes-tds-different/]]></link>
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			<pubDate><![CDATA[Fri, 03 Aug 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: My Dad manages my property for me, is he an agent?]]></title>
			<description><![CDATA[This week, Kelly Wallace, Senior Business Development Executive at Tenancy Deposit Scheme (TDS), answers a landlord’s question: “My dad manages my property for me, is he an agent?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-my-dad-manages-my-property-for-me-is-he-an-agent/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-my-dad-manages-my-property-for-me-is-he-an-agent/]]></guid>
			<pubDate><![CDATA[Fri, 06 Jul 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "How can changes to the parties of a tenancy affect the deposit?"]]></title>
			<description><![CDATA[This week, Kelly Wallace, Senior Business Development Executive at Tenancy Deposit Scheme (TDS), answers an agent’s question: “How can changes to the parties of a tenancy affect the deposit?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-can-changes-to-the-parties-of-a-tenancy-affect-the/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-how-can-changes-to-the-parties-of-a-tenancy-affect-the/]]></guid>
			<pubDate><![CDATA[Fri, 29 Jun 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: “What happens to deposits if I buy/sell a tenanted property?”]]></title>
			<description><![CDATA[This article has been written in response to a landlord’s query: “What happens to deposits if I buy/sell a tenanted property?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-what-happens-to-deposits-if-i-buysell-a-tenanted/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-what-happens-to-deposits-if-i-buysell-a-tenanted/]]></guid>
			<pubDate><![CDATA[Mon, 21 May 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[#AskTDS: "I live in England and rent a property in Scotland, can I use TDS?"]]></title>
			<description><![CDATA[This article has been written in response to a landlord’s query: “I live in England and rent a property in Scotland, can I use TDS?”]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-i-live-in-england-and-rent-a-property-in-scotland-can-i/]]></link>
			<guid isPermaLink="true"><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/asktds-i-live-in-england-and-rent-a-property-in-scotland-can-i/]]></guid>
			<pubDate><![CDATA[Fri, 20 Apr 2018 00:00:00 +0100]]></pubDate>
		</item><item>
			<title><![CDATA[Adjudication Digest - The messy subject of rubbish removal]]></title>
			<description><![CDATA[The Adjudication Digest takes a recent decision by a TDS Adjudicator and sets out the reasoning behind the decision.]]></description>
			<link><![CDATA[https://custodial.tenancydepositscheme.com/news/blog/adjudication-digest-the-messy-subject-of-rubbish-removal/]]></link>
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			<pubDate><![CDATA[Mon, 11 Jul 2016 00:00:00 +0100]]></pubDate>
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