Archived News
#NewsStory: High quality service recognised - TDS retains BSI accreditation.
28 November 2018 The Dispute Service Ltd, the Government-appointed administrators for the Tenancy Deposit Scheme (TDS), which includes the Insured and Custodial schemes, have once again retained their Certificate of Registration for Customer Satisfaction Management under ISO 10002.
#NewsStory: TDS releases Letterbox, it’s latest member magazine
14 November 2018 Yesterday, TDS (Tenancy Deposit Scheme) published Letterbox, a member magazine containing information, top tips, news and more on tenancy deposit protection and how to reduce disputes at the end of the tenancy. TDS has produced three issues of Letterbox, all of which can be found on the TDS Insured website.
Tenants warned of DepositGuard fraud
13 November 2018 It has been brought to our attention that some members of the public have experienced fraudulent activity under the name of DepositGuard, a legitimate service offered by the Residential Landlords Association (RLA) for deposit protection with TDS.
#NewsStory: TDS publishes September Adjudication Digest
12 September 2018 Tenancy Deposit Scheme (TDS) publishes the latest monthly Adjudication Digest report.
#NewsStory: TDS Charitable Foundation invites applications for its latest round of funding
6 September 2018 The TDS (tenancy deposit scheme) Charitable Foundation is inviting funding bids from organisations that promote knowledge of landlords’ obligations or educate tenants about their rights and responsibilities.
#NewsStory: New client money protection service, Money Shield, launches today
22 August 2018 Money Shield, a new Client Money Protection (CMP) service launches today, available to all letting agents and estate agents, enabling them to reassure customers that their money is safe.
#NewsStory: TDS awarded Customer Service Excellence
18 August 2018 Since its inception in 2003, TDS has championed the importance of delivering the highest standard of customer service. In recognition of that commitment, TDS has now had its Customer Service Excellence accreditation re-confirmed from the Cabinet Office, the only Government-approved tenancy deposit protection (TDP) scheme to hold it.
#NewsStory: TDS focuses on technology and customer service with new senior appointments
3 August 2018 Tenancy Deposit Scheme (TDS) has been recognised for its commitment to customer service and technology throughout its 15 year history, but now the scheme is investing even further with the appointments of François Josserand as Chief Technology Officer (CTO) and Louise Walton as Head of Customer Experience.
#NewsStory: Government updates ‘How to Rent’ guide
10 July 2018 Government updates How to Rent Guide for tenancies in England.
#News: TDS Northern Ireland wins again at the ESTAS
25 May 2018 This is the third time in a row that TDSNI has won this prestigious award.