You will work alongside a great team of sales and marketing colleagues, sourcing leads, setting up remote or in-person sales meetings and converting those leads into new business.
You will often be the first point of contact for potential new members and you will need to work closely with our customer operations team, marketing team and partners.
The role will be full time, Monday to Friday 9am – 5.30pm and will include attendance at industry events as well as visiting potential clients, so travel (including overnight) within England and Wales is required.
No job description can cover every issue that might arise, and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below.
1. Business Development
1.1. To implement the agreed Business Development strategy to secure new members into each of the product streams across TDS.
1.2. To be proactive in identifying new leads, taking the initiative in making contact and following through to completion.
1.3. To build solid working relationships with new clients, built on trust, personability, and a sound understanding of tenancy deposit protection and the wider private rented sector.
1.4. To promote the TDS membership offering to agents and landlords and to promptly follow up initial responses of interest, quickly converting these into new membership applications.
1.5. To arrange and attend client meetings as well as drop in visits to agents to encourage transfers from other schemes.
1.6. To provide demonstrations of the TDS databases both remotely and in person.
1.7. Facilitating the smooth entry of new Members into TDS, including coordinating any necessary data transfer requests and liaising with the relevant teams.
1.8. Handing over the new member to the relevant team and ensuring that the new Member is properly inducted into TDS.
1.9. Gain insight from customers and prospective customers to utilise in campaigns and new business marketing.
1.10. Participate where required in meetings where you can contribute ideas as to how TDS can maintain and improve how the TDS Scheme is delivered to our current members and make improvements so that the TDS scheme is more attractive and accessible to other types of members that we have not previously considered.
1.11. Attend ARLA Propertymark and other organisations and industry bodies’ events to promote the TDS offering to both new and existing members.
2. To be accountable to customers and be customer-focused in all elements of your work
2.1. Ensure in all dealings with TDS members and prospective members that you deliver a quality customer service, follow up queries and complaints promptly and maintain the CRM database as necessary.
2.2. Contribute to and develop promotional materials in all media channels for new and prospective customers, including standardising and keeping up to date presentations for speakers to use at events.
3. Membership subscriptions
3.1. Be fully conversant with the current TDS Insured subscription model and TDS Custodial database as well as understand all the requirements for the different membership groups we offer.
3.2. Be able to deal with, and resolve to the customers’ satisfaction, questions over the calculation of a new TDS Insured member’s invoice.
4.1. Keep abreast of changes in matters of practice amongst letting agents, landlords and all matters relating to property relevant to what we do.
4.2. Develop research projects as instructed.
4.3. Attend and, as necessary, make contributions to, conferences, seminars and training courses organised by external bodies to improve their knowledge and understanding of the work of TDS.
5. Equal opportunities
5.1. Implement the TDS Equal Opportunities Policy, ensuring that all policies and procedures are in accordance with good equal opportunities practice.
Must be able to demonstrate practical knowledge or experience of:
1.1. Providing excellent customer service.
1.2. Dealing with professionals in different spheres of activity.
1.3. Analysing data, reaching conclusions, making recommendations; and presenting clearly and concisely both orally and in writing.
2.1. Must be able to present information clearly and concisely, both orally and in writing.
2.2. Must possess good interpersonal skills, communicating effectively in order to advise and inform colleagues, TDS potential members, and other stakeholders.
3. Equal opportunities
3.1 Must be able to demonstrate a commitment to equal opportunities in relation to the work of TDS Ltd.
4.1. Must be driven and ambitious
4.2. Must be able to handle a range of different tasks simultaneously and prioritise a heavy workload.
4.3. Must demonstrate common sense and good judgment.
4.4. Must be able to work unsupervised.
4.5. A flexible attitude to work is essential.
4.6. Must be able to travel widely across England and Wales as required, including overnight.
4.7. Full clean driving license and own car essential.
4.8. Must be educated to at least A-Level standard or equivalent.
5. Desirable characteristics
5.1. Sales Experience
5.2. Account Management experience
5.3. Interest in housing issues.
6. Required behaviour and attitude
Applicants must be able to demonstrate behaviour types in accordance with The Dispute Service’s behaviour and attitude requirements (The 8 C’s):
- really care about our customers;
- are curious about the work we do;
- embrace change positively;
- always co-operate with colleagues;
- seek to cultivate success within your team;
- ensure you challenge the status quo;
- are committed to excellence in all that we do;
- help create a great place to work.
How to apply
If you think you are suitable for the role, please send your CV and cover letter explaining your suitability for the role to firstname.lastname@example.org.